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Fora presents: Managing Difficult Conversations, with City AcademyFree
PLEASE NOTE THAT THIS WILL BE A SMALL, PRACTICAL GROUP SESSION AND PARTICIPANTS WILL BE REQUIRED TO HAVE MICROPHONES AND VIDEOS TURNED ON.
This online workshop offers you effective solutions for managing difficult conversations with colleagues, clients, or even with your manager.
This 1 hour zoom workshop, led by a professional actor and communications coach, explores the differences between a given message and how that message is received. We'll break down the components for improving our handling of challenging conversations, learn tools to support us when approaching these situations, and put these into practice using role play scenarios.
Together, we’ll explore:
• The value of active listening techniques and how to implement them
• Why a problem-solving outlook is vital for effective management of difficult conversations, and how storytelling techniques can help you with this
• Influencing skills: how to enact a collaborative approach even in the most challenging circumstances
ABOUT THE WORKSHOP
Each workshop focuses on a particular skill for business professionals and will offer quick-fire communication techniques to suit the group. We provide the tools to embed these practical techniques immediately. The sessions will be interactive in nature. As the sessions are focused on communication skills, participants will be required to switch on their microphone and camera. This way the tutor will be able to give personalised feedback in a constructive and positive framework.
ABOUT CITY ACADEMY
City Academy combines the power of the performing arts with extensive business expertise. We strive to bring out the best in individuals and teams by providing them with the confidence and skills to reach their potential.
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Date And TimeTue, 10 November 2020 14:00 - 15:00
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