Guest Experience Host

Shoreditch - Great Eastern Street

As a member of our concierge, you will be supporting the Guest Experience Manager & General Manager in ensuring that all our residents and their guests receive the highest level of experience – second to none

Responsibilities:

  • Meet & greet all visitors as well as handle calls and e-mails.
  • Provide detailed information and assistance regarding any concierge services required
  • Maintain accurate and timely records of work tasks
  • Assist the Events Team with planning, setting up and looking after Residents and external guest
  • Assist the Guest Experience Manager with building operations and maintenance to ensure the highest level of Residence experience
  • Raise tickets via the IT Helpdesk support platform to communicate any IT issues
  • Illustrate Fora’s vision and values on a daily basis.
  • Develop and maintain interpersonal relationships with colleagues and Residents
  • Create a welcoming and proactive environment for our Residents

Experience/Requirements:

  • Experience within a customer service or concierge/reception role (Hotel, restaurant or retail)
  • Highly refined verbal and writing communication skills
  • People person
  • Good organisation skills and dedication to completing projects in a timely manner
  • Detail-oriented and comfortable working in a fast-paced environment
  • Individual with enviable customer service skills
  • Very well organised & excellent time-keeping
  • An unflappable temperament
  • Professional integrity, trustworthy and great attention to detail

The Package:

  • Competitive Salary + Annual Bonus and commission scheme
  • 50% Discount at our in-house cafes and restaurants
  • An exciting range of learning and development programmes, including courses with EHL Ecole Hotel Lausanne
  • Regular colleague social and well being events
  • Opportunities for promotion and transfer across the group as we continue to expand
  • Free Gym access and classes (Physical and Mental well-being)
  • Company Benefits (Cycle to work, Employee Assistance Programme, Heath Cash Plan, Extra Holiday)
  • Access to Fora events throughout the portfolio
  • £350 uniform allowance
If you are looking for a company that allows you to be yourself and cherishes individuals, then we want to hear from you.

 

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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