Menu
  • Fora - Clerkenwell - Central St.

You might like:

Fora - Clerkenwell - Central St.
18th November 2017

Resident Christmas Party

Fora - Clerkenwell - Central St.
2nd November 2017

How to Get Your Website Noticed

Fora - Clerkenwell - Central St.
2nd November 2017

Resident Drinks

  • January
  • Fora - Clerkenwell - Central St.

We are hiring: Fora Guest Experience Host

Fora offers hotel-like hospitality and members’ club style service to its residents. Fora has taken the best of co working, serviced offices, fine hotels and hospitality and added a splash of design agency and architectural practice. We have created a product and service level that enables our residents to focus on developing their businesses.

Do you have experience in hospitality and enjoy working with people? Are you looking to join an innovative business creating a market-leading product?  Fora creates beautiful, professional, flexible work spaces. Our first location is now open on Central Street, Clerkenwell, with more locations opening across London. As we grow, so does our team.

 

OUTLINE OF THE ROLE

Responsibilities will include:

  • Working efficiently with all Fora departments as one team to ensure the full satisfaction of Residents
  • Handling telephone, mail, email, and requests made in person
  • Assisting Residents with obtaining services related to their office or desk space
  • Providing information regarding our services e.g. meeting room reservations, event confirmations
  • Maintaining accurate and timely records of work tasks undertaken by the Front of House Team
  • Assisting Sales Team with viewings and Events Team with looking after guests
  • Inducting new Residents to their office
  • To be acquainted with all Residents and regular visitors, and to greet them by name whenever possible
  • Maintaining a service delivered by external parties, for example, florists, laundry, dry cleaning, catering, business support services
  • Managing an effective handover from shift to shift in order to ensure consistent efficient delivery of services
  • To be knowledgeable of all selling opportunities within the residences.

 

Skills & Requirements

  • 2+ years’ experience in the hospitality industry preferably as a Concierge
  • Highly refined verbal and writing communication skills
  • People person
  • Good organisation skills and dedication to completing projects in a timely manner
  • Able to demonstrate leadership skills, give encouragement to the team and ensure standards of service are delivered
  • Detail oriented and comfortable working in a fast-paced environment
  • Individual with enviable customer service skills
  • Very well organised with excellent time-keeping
  • Pleasant phone manner
  • Professional integrity, trustworthy and great attention to detail
  • Positive outlook with Can-Do-Attitude and flexibility
  • Good sense of humour

 

Benefits & Salary

Salary: £21k- £25k per annum (depending on experience)

We provide a comprehensive benefits package which includes:

  • Team Lunch every Friday
  • Free use of in-house Gym
  • 50% Discount at our in-house cafes and restaurants
  • 20 days annual leave
  • Exciting range of learning and development programmes with EHL Ecole Hotel Lausanne
  • Regular colleague social and wellbeing events
  • Opportunities for promotion and transfer across the venues
  • Options to attend regular educational events and workshops

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our Residents. If this is you, then apply here now with your CV and cover letter [email protected]

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.